Worldwide Shipping — Our online store uses International Express Service for all international deliveries. And it takes about 7-15 days to provide Additional delays may occur during the months of September – March due to the high demand and heavy load on postal services and customs. We are not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company.
International orders might be subject to import taxes/duties. For information, please contact your local customs authority. Any such taxes are the responsibility of the parcel recipient and are not paid by our store.
Be in mind we work with several international couriers in order to offer to our customer the best option that adapts to their necessities. So sometimes you will have different couriers to choose with different prices, sometimes even free, depending destination, courier and time to delivery.
However, you don’t have to worry at all because you will be informed during all process and we will provide you the information about the price and how to track your order.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
YOUR RIGHT OF CANCELLATIONS
Should you wish to cancel your order, you must email us immediately. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.
YOUR RIGHT OF RETURNS
In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned within 8 days of receipt date-unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding re-stocking/processing fee and return fee. All shipping costs associated with the return of goods are the responsibility of the consumer.
YOUR RIGHT OF EXCHANGES
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer. We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 30 days.
If you have any other questions, please contact us and we will do our best to help you out.