Your refund and how your refund is issued may differ based on the condition of the services requested, how much you have consumed and how the service was purchased.
Where’s My Refund?
You can check the payment method that was refunded and the status of your refund via email thru our customer service department.
Note: After your refund request is received, it can take up to 3 business days for us process your refund.
To see how long it takes for you to receive your refund, please see the table below.
Additional to our 3 business days for processing your refund, the timeframe will depend on the refund method:
Credit Card: up to 5-10 business days
Debit Card: up to 10 business days
Checking Account: up to 10 business days
Note: If we refunded you to a pre-paid card and you no longer have the physical card. It can be used toward future purchases if you have all the card details.
If you miscalculate the number of minutes/hours and/or services, needed to complete your work; we will determine the time and/or amount of service consumed and we will refund the remaining amount left on your account.
Processing fees may apply depending on the service refunded.